FAQ

Welcome to Kobalt. Below you’ll find answers to the most common questions about our products, orders, shipping, payments, and returns. If you need further assistance, feel free to contact our support team.

1. About Our Products

Q: What products do you sell?
A: We offer a wide range of products available through our website menu, carefully selected to meet quality and reliability standards. Detailed descriptions and specifications can be found on each product page.

Q: Are the product images accurate?
A: Yes. All product images are intended to accurately represent the items. However, slight variations in color or appearance may occur due to lighting or screen settings.

2. Ordering

Q: How do I place an order?
A: Simply browse our product categories, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Q: Can I change or cancel my order after placing it?
A: Orders can only be modified or canceled within a short time after placement. Please contact us immediately at [email protected] for assistance.

3. Shipping & Delivery

Q: Where do you ship?
A: We ship worldwide, excluding certain regions in Asia and remote areas.

Q: How long does order processing take?
A: Orders are processed within 1–2 business days after payment confirmation.

Q: What shipping methods are available?
A: We currently offer the following options:

• Standard Shipping: DHL or FedEx (10–15 business days, $12.95)

• Free Shipping: EMS for orders over $50 (15–25 business days)

Q: Do you offer free shipping?
A: Yes. Free shipping via EMS is available for orders above $50.

4. Payment

Q: What payment methods do you accept?
A: We accept secure payments via:

• Visa

• MasterCard

• JCB

• PayPal

Q: Is my payment information secure?
A: Yes. All transactions are processed using secure encryption technology to protect your personal and payment details.

5. Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 15 days from the date you receive your order.

Q: What conditions must items meet to be returned?
A: Returned items must be unused, unworn, and in their original condition with all packaging and tags intact.

Q: How do I request a return?
A: Please contact our customer service team at [email protected] with your order number and return reason. Our team will guide you through the process.

6. Customs & Duties

Q: Will I need to pay customs fees or taxes?
A: International orders may be subject to customs duties or import taxes depending on your country. These charges are the responsibility of the customer.

7. Customer Support

Q: How can I contact customer service?
A: You can reach us via email at:

• Customer Service Email: [email protected]

• Store Name: Kobalt

• Company Address: 711 Hillside Street
  Mesa AZ, United States (US)
  85201
  

Our support team is happy to assist you and will respond as soon as possible.

This FAQ section may be updated periodically to reflect changes in our services or policies. Please check back regularly for the latest information.