Returns & Exchanges

At Kobalt, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair Returns & Exchanges policy to ensure a smooth shopping experience.

Return Eligibility

• You may request a return or exchange within 15 days from the date you receive your order.

• Items must be unused, unworn, unwashed, and in their original condition, including all original packaging, tags, and accessories.

• Items that show signs of use, damage, or alteration may not be eligible for return.

Non-Returnable Items

Certain items may not be eligible for return or exchange, including:

• Items marked as final sale or non-returnable

• Gift cards

• Items damaged due to improper use or care

If you are unsure whether your item qualifies, please contact our customer support team before sending it back.

How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact our Customer Support team at [email protected] within 15 days of receiving your order.

2. Provide your order number, the item(s) you wish to return or exchange, and the reason for your request.

3. Our team will review your request and provide return instructions once approved.

Please do not send items back without prior authorization.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

• Original shipping fees (including standard or free shipping) are non-refundable.

We recommend using a trackable shipping service to ensure your return arrives safely.

Exchanges

• Exchanges are subject to product availability.

• If the requested exchange item is unavailable, we will issue a refund to your original payment method.

• Exchange processing begins once the returned item has been received and inspected.

Refunds

• Once your return is received and approved, refunds will be processed within 5–10 business days.

• Refunds will be issued to the original payment method used at checkout (Visa, MasterCard, JCB, or PayPal).

• Processing time may vary depending on your bank or payment provider.

Shipping Information (For Reference)

• Order Processing Time: 1–2 business days

• Standard Shipping: DHL or FedEx, delivery within 10–15 days after dispatch (Fee: 12.95 USD)

• Free Shipping: EMS, delivery within 15–25 days after dispatch (Available on orders over 50 USD)

International Returns

We ship globally, excluding certain regions in Asia and remote areas. International customers are responsible for any customs duties, taxes, or additional fees associated with returns.

Contact Us

If you have any questions regarding returns or exchanges, please contact us:

• Store Name: Kobalt

• Email: [email protected]

• Company Address: 711 Hillside Street
  Mesa AZ, United States (US)
  85201
  

• Website: [email protected]

Our support team is happy to assist you and will respond as quickly as possible.

This Returns & Exchanges policy may be updated at any time without prior notice. Please review it regularly for the latest information.